SHIPPING & RETURNS
Please review our shipping and returns policies below or visit our FAQs if you require any further information.
CLICK & COLLECT:
Available on all orders within store hours at:
The Conscious Exchange
86 Maitland Road Islington
Items must be collected within 2 weeks of purchasing
Please review google and our social media channels for store hours as they are subject to change depending on season etc.
FREE standard shipping on orders over $150
(Automatically applied at checkout)
All other orders shipped Australia wide at a flat rate of:
Standard - $12
Express - $17
We do not currently ship internationally, but if you would like us to, let us know here!
All items are preloved, and should be expected to have some signs of wear. We will always do our best to highlight any faults in the descriptions of products.
We don't want you to receive something that you won't wear because that would be the opposite of circular fashion!
Our return policy is as follows:
You can return your item for store credit to the same value of the retail value on your product within 7 days of receiving the item. However, TCE does not cover the cost of the return shipping if required.
You must contact us prior to your return to let us know your reason for returning, and provide a receipt or proof of purchase. Once your return has been logged to our team, please provide us the tracking number of the return parcel. Please ensure your item remains in original packaging with The Conscious Exchange price tag attached.
If you are returning in store you must return within 7 days of picking up your order.
Anything you wish to return outside of this 7 days will be subjected to our regular "The Clothing Exchange" process via booking in an exchange, which is 50% the retail value of your item in store credit.
Although thank you cards & wrapping are a nice gesture, we are sustainable queens at TCE, therefore your order is packaged "Nude" to ensure the garment you are receiving is the star of the show.
All items are shipped in a compostable bag, please see packaging for composting instructions.
Any fragile items will be packaged securely and safely using up-cycled pieces of packaging our customers have donated to us to protect them.
While our packaging may not look that pretty, your "New to you" item will be! + less waste for the planet!